Simpro Business Solutions Private Limited.

Privacy Policy

Last Updated. March 02, 2026

1. Introduction

Simpro Business Solutions Private Limited (“we”, “our”, or “us”) is a software development and IT services company that provides custom application development, website development, and technology solutions to clients across various industries. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

Visit our website (https://simpro.co.in)
Use mobile or web applications developed by us
Engage with our services as a client or partner
Interact with our team or platforms

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Contact Us: Name, email address, phone number, company name, and message content
Request Services: Project requirements, technical specifications, and business information
Create Accounts: User credentials, profile information (for applications we develop)
Subscribe: Email address for newsletters or updates
Apply for Jobs: Resume, contact details, work experience, and qualifications

2.2 Information Collected Automatically

When you visit our website or use applications developed by us, we may automatically collect:

Usage Data: Pages visited, time spent, navigation patterns
Device Information: IP address, browser type, operating system, device type
Cookies: Small data files stored on your device for analytics and functionality
Analytics: Website traffic, user behavior, and performance metrics

2.3 Application-Specific Data

For mobile and web applications we develop for clients, data collection depends on the specific application requirements and may include:

Location Data: GPS coordinates, address information (if required by the application)
Media Files: Photos, videos, documents (based on app functionality)
User-Generated Content: Text entries, form submissions, uploaded files
Authentication Data: Login credentials, session tokens
Transaction Data: Payment information, order history (for e-commerce applications)

Note: Specific data collection practices are detailed in each application’s individual privacy policy.

2.4. Client and Project Information

When working with clients, we may collect:

- Company information and business details
- Project specifications and requirements
- Communication records and meeting notes
- Feedback and project evaluation data

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide and maintain survey services
Data Processing: To process and store survey data with accurate location tracking
Authentication: To authenticate users and maintain account security
Notifications: To send push notifications for survey updates and assignments
App Improvement: To improve app functionality and user experience
Data Integrity: To ensure data accuracy and authenticity
Security: To detect and prevent security threats
Legal Compliance: To comply with legal obligations and regulations

4. Location Services

Our App uses location services extensively for coresoftware development, application development, and IT services

Client Communication: To respond to inquiries, provide quotes, and communicate about projects
Application Development: To develop, test, deploy, and maintain applications for clients
Website Improvement: To analyze website usage and improve user experience
Technical Support: To provide customer support and troubleshoot issues
Project Management: To manage client projects, timelines, and deliverables
Marketing: To send newsletters, updates, and promotional materials (with consent)
Security: To detect and prevent security threats, fraud, and unauthorized access
Legal Compliance: To comply with legal obligations, regulations, and court orders
Business Operations: For accounting, billing, and internal business processes
Recruitment: To evaluate job applications and conduct hiring processe

Note: You can control location permissions through your device settings. However, disabling location services will prevent the App from functioning properly as location data is mandatory for survey operations.

5. Camera and Photo Access

The App requires camera and photo library access to:

Capture high-quality images for survey documentation
Select and upload existing photos from your device gallery
Automatically attach GPS coordinates to captured images
Store images with associated survey metadata

All images are uploaded securely to our cloud servers and stored with encryption.

6. Data Storage and Security

We implement comprehensive security measures to protect your data:

Cloud Storage: Data is stored securely using Firebase Cloud Services
Encryption: Industry-standard encryption for data transmission (SSL/TLS)
Local Security: Encrypted local storage on your device
Access Control: Restricted access to authorized personnel only
Regular Audits: Regular security audits and vulnerability assessments
Secure Authentication: Multi-factor authentication support

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

7.1 With Project Stakeholders

Survey data may be shared with authorized project stakeholders and client organizations for legitimate project purposes.

7.2 Legal Requirements

When required by law, legal processes, or government authorities.

7.3 Service Providers

With trusted service providers who assist in app operations (detailed in Section 10).

7.4 With Your Consent

With your explicit consent for any other purpose.

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal retention requirements)
Data Portability: Request export of your personal data in a portable format
Opt-out: Opt-out of certain data collection practices (may limit app functionality)
Withdraw Consent: Withdraw consent for data processing at any time
Lodge Complaint: Lodge a complaint with data protection authorities

To exercise these rights, please contact us at: sandip@simpro.co.in or sudhindra@simpro.co.in

9. Third-Party Services

Our App uses the following third-party services, each with their own privacy policies:

Firebase Services (Google)

Firebase Authentication: User authentication and account management
Cloud Firestore: Survey data storage and real-time synchronization
Firebase Cloud Messaging: Push notifications and messaging
Firebase Storage: Image and file storage

Mapping Services

Google Maps API: Location services and interactive maps
OpenStreetMap: Alternative map data source

Note: Google services are governed by Google Privacy Policy available at: https://policies.googIe.com/privacy

10. Security Measures

We implement advanced security measures to protect your data:

Root/Jailbreak Detection: The App will not function on compromised devices to ensure data security
SSL Certificate Pinning: Prevents man-in-the-middle attacks during data transmission
Secure Local Storage: Encrypted storage of sensitive data on device
Security Monitoring: Continuous monitoring for security threats
Regular Updates: Regular security patches and updates

Important Security Notice: For your protection, the App will not function on rooted or jailbroken devices. This is an intentional security measure to protect sensitive survey data.

11. Data Retention

We retain your data according to the following schedule:

Survey Data: Retained for the duration of the project plus 7 years for legal compliance and audit purposes
Account Information: Retained while your account is active or as needed to provide services
Location Data: Stored permanently with survey records as legal documentation
Images: Stored permanently as part of official survey documentation
Device Information: Retained for security and troubleshooting purposes

You may request deletion of your account and personal information, but survey data may be retained for legal and compliance purposes.

12. Children’s Privacy

Our App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

13. International Data Transfers

Your data may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy in the App
Updating the “Last Updated” date at the top of this document
Sending push notifications for significant changes
Requiring re-acceptance for material changes

Your continued use of the App after such modifications constitutes acceptance of the updated Privacy Policy.

15. Legal Basis for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

Contractual Necessity: To perform our contract with you (providing survey services)
Legitimate Interests: For our legitimate business interests (security, fraud prevention)
Legal Obligations: To comply with legal and regulatory requirements
Consent: Where you have given explicit consent

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Company Name:

Simpro Business Solutions Private Limited

Registered Office:

WeWork Cinnabar Hills

Embassy Golf Links Business Park SY# 13/2, Location No 8, Challaghatta Bangalore-47, Karnataka – 560 071 India

Email:

sandip@simpro.so.in sudhindra@simpro.co.in

Website:

https://simpro.co.in

For Privacy-Specific Inquiries:

Please email with subject line “Privacy Policy Inquiry”

Document Information

Document Title: Privacy Policy – LAMS Survey Mobile Application Version: 1.0

Last Updated: March 02, 2026

Effective Date: March 02, 2026